Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced an expanded strategic collaboration agreement with Amazon Web Services (AWS) to accelerate innovation in agentic ...

SAN FRANCISCO--(BUSINESS WIRE)--Today at Enterprise Connect 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced a suite of Genesys Cloud™ AI capabilities designed ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today released its Fiscal Year 2025 Sustainability Report (Feb. 1, 2024 – Jan. 31, 2025), ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced continued strong momentum during the third quarter of fiscal year 2026 (Aug. 1 – ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Genesys Cloud reached nearly $2.6 billion in ARR in the fourth quarter, with Genesys total revenue of nearly $3 billion for fiscal year 2026 Strong adoption of Genesys Cloud AI fueled platform ...

Artificial intelligence is "completely reshaping the way companies interact with their customers," and agentic AI is not just the future but the most transformational technology of our times, Genesys ...

At Enterprise Connect 2024, Genesys was the winner in the Best Innovation in Customer Experience category for AI Experience, described as “integrating generative AI for agent productivity.” However, ...

At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to prediction to conversations to creation, the next big step being agentic AI ...

Genesys has submitted a confidential draft registration for an initial public offering (IPO), signaling confidence in its ability to leverage AI-driven innovations and strengthen its leadership in the ...

When Tony Bates became chairman and CEO of Genesys in 2019, the company was already a global leader in contact center software. But Bates was determined to evolve its role in a rapidly changing tech ...

Commerce.AI’s session, titled “Forget bots: Agentic voice AI is running in production on Genesys and saving millions,” will take place on Tuesday, September 9, at 1:30 p.m. in Showcase Theater 1.