Genesys, an Alcatel-Lucent company, has traditionally been known as a contact center vendor, with its roots in CTI. Over the past few years, the company has slowly been transforming itself into an ...

AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys ...

Yesterday Genesys Telecommunications Laboratories, an Alcatel-Lucent company, announced that it has acquired a reporting and analytics firm. Informiam is a 45 employee business headquartered in ...

The Healthcare contact center is the first conversation point to begin a patient's journey with a particular healthcare service/product. It sets a perception of how the experience would be. But it is ...

Comverse Infosys, a subsidiary of Comverse Technology and provider of business intelligence through digital recording of voice, data and video for contact centres, government, law enforcement and ...

The Cellis mobile phone operator in Lebanon is driving improvements in customer service through the creation of a dedicated customer management centre. Technology from Genesys Telecommunications, a ...