Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced an expanded strategic collaboration agreement with Amazon Web Services (AWS) to accelerate innovation in agentic ...

SAN FRANCISCO--(BUSINESS WIRE)--Today at Enterprise Connect 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced a suite of Genesys Cloud™ AI capabilities designed ...

Genesys has submitted a confidential draft registration for an initial public offering (IPO), signaling confidence in its ability to leverage AI-driven innovations and strengthen its leadership in the ...

Consumers expect AI to improve customer service. But not reaching a human agent is still one of the biggest frustrations that ...

At Enterprise Connect 2024, Genesys was the winner in the Best Innovation in Customer Experience category for AI Experience, described as “integrating generative AI for agent productivity.” However, ...

PE-backed Genesys to buy Pointillist and Exceed.ai Genesys, which is backed by Hellman & Friedman, Permira and TCV, has agreed to acquire Pointillist, an AI-driven customer journey orchestration and ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today released its Fiscal Year 2025 Sustainability Report (Feb. 1, 2024 – Jan. 31, 2025), ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced continued strong momentum during the third quarter of fiscal year 2026 (Aug. 1 – ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Many organizations are challenged with finding strategies to deal with ...

The MarketWatch News Department was not involved in the creation of this content. The company believes its consistent recognition reinforces the Genesys Cloud platform's ability to orchestrate ...

For customer experience and contact center leader Genesys, the use of artificial intelligence (AI) is increasingly at the foundation of all its services. At the company's Xperience '22 conference ...