When companies focus on practical, user-centered implementation, AI can stop being an experiment and start having a real impact.

California might have to call 911 to save its emergency communications system upgrade project. Whether the call would actually get through is another matter. While the Golden State prides itself on ...

When a software project stumbles—or ultimately fails—it can have a range of negative consequences, from lost and unrecoverable resources to a blow to team morale. It can be tempting to blame a failed ...