From personalized content to AI companions that anticipate needs, technology is shifting from being helpful to being deeply ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Building a chatbot that meets regulators’ (and customers’) expectations requires CTOs and CMOs to ensure that chatbots are trained with the same diligence and values as human employees.

When ChatGPT burst onto the scene, it transformed how we interact with technology. But now, another AI revolution is quietly ...

For brands, and especially e-commerce brands ... and algorithmic rankings. If your brand isn’t appearing in AI-generated responses, you’re losing visibility. This isn’t a hypothetical ...

Chatbots show traits like grandiosity, charm, and gaslighting. Do LLMs need therapy? Research says maybe—but lasting change remains a challenge.

What follows are best tips and advice for collecting those novel data sources, from AI chatbots to social media ... and you can effectively converse with an e-discovery vendor.