Hoping to capitalize on consumers’ general frustration with poor customer service, Discover Financial Services today launches a new TV advertising campaign touting its fast response, promising to ...

“Robots” uses Coolidge’s comedic performance to highlight what can be an irritating expectation consumers have when calling customer service. According to a recent Discover and Dynata survey, 95% of ...

Nearly 10,000 customer care agents will be empowered with AI-driven capabilities, leading to faster resolution times and better customer experience Using Google Cloud's AI platform, Vertex AI, ...