In part one of this series, we discussed conversational AI and described the principal capabilities Google Contact Center AI (CCAI) provides: Virtual Agent, Agent Assist, and Conversational Topic ...
In a recent Genesys-sponsored survey, 64% of respondents indicated that their organizations will be using AI or advanced automation by 2022 to support operational efficiency and other enterprise ...
Head over to our on-demand library to view sessions from VB Transform 2023. Register Here Google announced today that Dialogflow Enterprise Edition, its platform for companies looking to run their own ...
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