Customer reviews and ratings play a key role in the customer journey, with as many as 98% relying on them to inform their purchasing decisions. When you know that your products and services are of ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...

Today's customers base their buying decisions on ratings and reviews. Learn how you can manage this feedback — even if it's negative. Ratings and reviews have become an important part of the shopping ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

There is little doubt there are local SEO and general business benefits to earning and encouraging customers to leave keyword-rich reviews. In many cases, customers will leave reviews whether you ask ...

Google reviews aren't just nice to have for your business. They're a critical ranking factor that directly determines whether you appear in local search results or get buried on page three where ...