To really build customer satisfaction, increase year-over-year growth and improve your brand, you need customer service and support that’s just as hyped as your products and services. If either of ...

To kick off Customer Service Week 2016 (which starts Monday), let me pose a question that may sound like a no-brainer: Does practice make perfect in customer service? The answer, surprisingly, is "not ...

A customer survey starts with the development of a questionnaire. Marketing research professionals will usually get input from other functional areas of the company, like brand and advertising, so ...

Opinions expressed by Entrepreneur contributors are their own. Customer service is entering a renaissance. Technology is completely redefining what it means to help your customer base, with use of ...

Not long ago, I was wandering through a used bookstore and happened upon an old article in a magazine from the 1950s about customer service. Treasure trove! (OK, so, you have your quirks and I have ...

According to a study released Wednesday by STELLAService, customers hoping to get a customer service question answered via Twitter can really only rely on two companies to get back to them every time: ...

If you're looking for a quick response to a customer service question, don't count on e-mail, according to a new study. Only a third of the companies surveyed by Jupiter Research bothered to ...