New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...

Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate end-to-end customer resolution across enterprise systems. The update builds ...

Over the past few years, first touch resolution has become a major focus for customer service of any kind. That's not by accident. The ability to resolve customer questions, issues and concerns ...

Tidio achieves top resolution rates with its AI agent Lyro - averaging 64% and peaking at 90% in AI customer support automation. Tidio blends human interaction and AI, excelling in customer service ...

Many B2B providers claim to be “Customer-obsessed” but very few can prove it. In managed communications, the gap between saying it and living it is realized fast—missed installs, slow support, dropped ...

The wise Benjamin Franklin once said: "Lost time is never found again." Our time is precious, and spending it waiting for a contact center agent to find the information needed to resolve an issue is ...

Just about everyone has a story about a customer service experience. Some were so spectacularly good or bad that they take on a life of their own as they are repeated by many people with no connection ...