Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Companies with the best customer experience focus on consistency, clarity, and a mindset of continual improvement. Most enterprise AI initiatives fail not because the technology doesn’t work but ...

evaluagent evaluates 100% of customer interactions through call, text, chat and email channels to identify actionable insights from every engagement with a customer. Automated quality assurance and ...