The restaurant business is extremely competitive. New restaurants can open and quickly gain popularity, but true success is defined by customer retention. If a restaurant has developed a loyal ...

Our customer teams are absolutely critical now. It is so important we celebrate them in light of Customer Service Week. Who answers the phones, troubleshoots questions and calms disgruntled customers?

I’ve been involved in a number of Employee of the Month programs. (Never won one, but gave out a bunch of awards.) The same is true for customer appreciation initiatives. One thing nearly all had in ...

In today’s highly competitive market, home service contractors, whether in HVAC, plumbing, electrical work, landscaping, or roofing, constantly search for ways to stand out. While top-notch service ...

Hello! I'm Taylor Anthony and I'm covering the Northtowns for 7 News WKBW. If you have a story idea, please email me at [email protected] Platter's Chocolate Factory is preparing to celebrate its ...

Beloved hoagie brand PrimoHoagies will host a Customer Appreciation Day on November 14 throughout all its locations in gratitude to its loyal customers. The brand was recently voted the #1 best ...

In celebration of ranking as America’s No. 1 sandwich shop by USA Today readers’ choice awards for a third year in a row, PrimoHoagies is thanking customers with a special appreciation day. According ...

Ted’s is turning 91. In order to show its appreciation to its loyal customers that continue to show unwavering affection for the local hot dog and hamburger outfit, Ted’s is rolling back the prices of ...