HubSpot is set to expand access to one of their artificial intelligence (AI) agents: Breeze Customer Agent. Starting next month, it will be available to all Pro and Enterprise customers. With an eye ...

Oracle Corp. today unveiled dozens of new prebuilt artificial intelligence agents across its Fusion Cloud Applications suite, spanning marketing, sales, service and supply chain functions. The more ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. There is no denying that AI is impacting all walks of life, and ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and it is creating that agent. According to Intercom CEO Eoghan McCabe, Intercom ...

Today’s checkout flows are fundamentally built for humans. They require logins, form fields, CAPTCHA challenges, manual entry ...

In my experience, AI has an undeniable impact on how customer service agents perform their daily tasks, considering a reduced workload, less dissatisfied and frustrated customers, improved options for ...

As autonomous AI agents move from experimentation to execution, companies are discovering they need a new kind of leader to manage them. Drawing on examples from Salesforce and other large ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Building positive CX is paramount for businesses looking to further their mission and drive results. Here are insights into how to get it done. Building positive customer experiences (CX) is paramount ...

Klaviyo at its K:BOS event in Boston introduced its Marketing Agent and Customer Agent. Marketing Agen autonomously plans and launches campaigns in minutes, creates on-brand content, personalizes ...

Replacing corporate logos with photos and personal bios of customer service agents on social media can reduce complaints and boost satisfaction at no additional cost, according to research published ...