Key Points Total quality management has been around since the 1950s, helping companies balance cost, speed, and quality. The ...

Techonomics, a concept introduced by Aart de Geus, co-founder and executive chair of Synopsys, is a way of thinking about ...

Customer support quality often requires a delicate balance between speed and effectiveness ... Real mistakes cost. Here’s another story from my team: A customer called in for support and ...