Why Chasing Metrics Is Killing Your ROI (And How To Fix It)

Rather than placing all focus on metrics, sales leaders must recognize the importance of building principled, customer-led ...
JD Supra

FTC Issues Consumer Review Warning Letters and Vacates AI Consent Order: Key Points

These two matters, along with other recent activity, provide insights into how the FTC may use its enforcement resources regarding consumer reviews and AI. 1. FTC warning letters on consumer reviews ...
ConsumerAffairs

Car grievances continue to dominate the list of consumer complaints

Auto-related complaints topped the list for the ninth year in a row, with consumers reporting issues involving deceptive advertising, lemon vehicles, and incomplete or faulty repairs. More than $890 ...
Digital Transactions

Consumer Reports Issues a Fintech Playbook That Could Aid Trust

Consumer-advocacy organization Consumer Reports on Tuesday issued its “Fairness By Design Playbook” with expectations it can help fintechs build consumer trust. The new guide starts with the Consumer ...
JD Supra

The CFPB’s PFDR Rule Revisited: Comments Reveal Deep Divides on Definition of “Consumer,” Fees, Security and Privacy

The Consumer Financial Protection Bureau (CFPB) is once again at the center of a heated debate as it reconsiders its Personal Financial Data Rights (PFDR) Rule under Section 1033 of the Dodd-Frank Act ...
Tire Business

Grassroots effort only way to pass right to repair

LAS VEGAS, Nev. — Right to repair is a consumer issue that needs a grassroots effort from independent auto service shops to pass, according to industry advocates. At a federal level, the bipartisan ...