Super Bowl ad exposes battle over whether AI chatbots should be delivering ads ...

Meta's AI chatbots are under scrutiny for allowing sexual talk with teens (as the John Cena chatbot, no less). Meta doesn't make money directly from people talking to user-generated AI chatbots. So ...

Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

Shn Juay, the co-CEO of "serious dating app" Coffee Meets Bagel, said using an AI chatbot to flirt could cause an "expectation mismatch." ...

A customer managed to talk an automated system into a massive price cut, raising fresh questions about how far companies ...