IP-based call centers promise to cut costs and help companies provide better customer service, but they’ve been slow to come online. Initially, businesses are adding IP interfaces to existing time ...

American Leisure Holdings Inc. has purchased $3 million in call center hardware. The investment will allow the company to expand its Tamarac, FL-based call center operations. The equipment will be ...

Call center solutions have traditionally been provided by customer premise-based hardware and software implementations that were operated and managed by the internal telecommunications or information ...