The head of the IMP predicted at the dawn of this year that global GDP growth will slow for the third consecutive year. It was a gloomy way to kick things off, but also a realistic take on a business ...

What is digital transformation? Everything you need to know about how technology is changing business ...

Being appointed as the CEO of an organization you haven’t worked in before is always a daunting prospect, especially if you are being brought in to effect rapid change. Not only do you have to get to ...

Too many organizations today are still failing to get their business transformation process right. Often, they delay them too long and then when they do run with a project, they find it fails to ...

Process inefficiency can create problems that quietly stifle productivity and potential growth. In an era of rapid digitalization, companies that lag in business process improvement risk falling ...

The agencies that may feel they don't have the time to fully implement digital transformation are the very ones that stand the most to gain. Federal digital transformation initiatives have been going ...

For some reason people assume that implementation methodologies are different according to the type of software and newer technologies such as enterprise social software are somehow unusual. From an ...

Change is inevitable, and it feels like it's accelerating. In 2025, small businesses are navigating a volatile mix of economic uncertainty, technological disruption and shifting consumer behavior.

I am a big believer that business and operating models form the foundation of an organization’s customer experience. Dated models equal a dated customer experience. Let's take a look at business ...

Although the business landscape may be changing rapidly, one thing has remained the same: the need to evolve with it. No one knows what the future holds, but we can better prepare ourselves for ...

Editor’s note: This is the first article in a six-part series. The second part, which covers firm strategy, is also in this issue. “Change always comes to us from the outside in, forcing us to react, ...

Kamales Lardi has more than 23 years of cross-industry experience with digital and technology solutions and is the author of The Human Side of Digital Business Transformation. “Rubbish. It’s all about ...